Know Your Rights
Dealing with the stress of a collision is hard enough without trying to figure out how your accident insurance works. Here are some answers to frequently-asked questions about insurance policies.
Will the insurance company guarantee your work?
We guarantee our own work, but the insurance company does not have the legal right to guarantee a third party's work.
Who pays for repairs?
It depends on the circumstances. If you were at fault, but have comprehensive or collision insurance, the insurance company would pay the costs minus your deductible. If the other party was at fault, their insurance company should pay.
Do I have to accept the insurance company's appraisal of damage?
No. Check the "Appraisal Clause" in your policy if you have differences with their appraisal. It allows you and the insurance company to gather an opinion from an appraiser you both agree upon, or a third-party "Umpire" if you cannot agree.
Do I have the right to a rental car?
If you have purchased rental car coverage and were not responsible for the accident, you may seek reimbursement from the insurance company or, if another driver was responsible for the accident, their insurance company.
If you do not have rental car coverage and were responsible for the accident, you have no grounds to ask for reimbursement. If the other driver was liable, you can generally seek reimbursement from their insurance company.
Want more information on your rights? To make an appointment, call us at 757-485-5555 or make an appointment online!
Know Your Rights
Called a lot of places and Fink's was the only one who was willing to quote over the phone, could see me the next day and didn't double charge for part removal that would have had to come off anyway to fix my issue. Glad my neighbor recommended Fink's to me.
Love supporting my local Christian business and friend!
Great car care center. I felt as if Fink's was not about running me through the ringer but just a great family owned business striving to provide great service. I showed up for an inspection and voiced concerns about a tire needing replacement but was told it would pass inspection. Just a honest owned business. I do a lot of my own DIY repairs but when it's over my head it is great to know these guys are in my back pocket ready to roll. They do the job right and at a fair price. What more can you ask for?
I was so very impressed with Fink's. This was my first trip there. Very professional and caring staff. Prices very reasonable. Much cheaper than dealership. They will be getting all my repair business from now on. I highly recommend them!
These gentlemen were awesome and the service was great and very timely. Without a all day wait. They had my car back on the road in the heavy traffic of Virginia with all the pot holes.
Fink's was recommended to me by a work friend and it was great! Rainbow and the team were awesome! He didn't force me into any unnecessary repairs and was very communicative. I will definitely be back for everything!