Know Your Rights
Dealing with the stress of a collision is hard enough without trying to figure out how your accident insurance works. Here are some answers to frequently-asked questions about insurance policies.
Will the insurance company guarantee your work?
We guarantee our own work, but the insurance company does not have the legal right to guarantee a third party's work.
Who pays for repairs?
It depends on the circumstances. If you were at fault, but have comprehensive or collision insurance, the insurance company would pay the costs minus your deductible. If the other party was at fault, their insurance company should pay.
Do I have to accept the insurance company's appraisal of damage?
No. Check the "Appraisal Clause" in your policy if you have differences with their appraisal. It allows you and the insurance company to gather an opinion from an appraiser you both agree upon, or a third-party "Umpire" if you cannot agree.
Do I have the right to a rental car?
If you have purchased rental car coverage and were not responsible for the accident, you may seek reimbursement from the insurance company or, if another driver was responsible for the accident, their insurance company.
If you do not have rental car coverage and were responsible for the accident, you have no grounds to ask for reimbursement. If the other driver was liable, you can generally seek reimbursement from their insurance company.
Want more information on your rights? To make an appointment, call us at 757-485-5555 or make an appointment online!
Know Your Rights
Amazing place. Good folks. Highly recommended
Finks has been servicing my moms vehicles for years and now they have me hooked! I love how courteous and kind they are, they always remember your name, and always make you feel like your time and business is appreciated! On top of that their prices are affordable, they do great work, and they are not going to charge you or do anything to your car unless you approve. Also they will work out a plan with you to maybe get things fixed later that you don?t need right away, and allow you time to save up for those repairs. But they always let you know what needs to be fixed now and what can wait till later! I love these guys!! And they have the best beards in the business working there
My wife's 2012 Chevy Sonic started to run extremely rough and wanted to keep shutting off. They diagnosed the problem and were familiar with the issue. They fixed the vehicle the same day. I would highly recommend this company.
Great service at reasonable prices. Wonderful family owned business that delivers excellent service and sustained track record of doing so. Quick turnaround on giving me a quote and then getting the work done. No hard sales to try to sell extra stuff. They quickly came got my car after a near accident when my insurance company tow assist never showed and then got me back on the road. Thanks Fink's!
Very friendly employees. Fast service and a comfortable waiting area.
Senior and the receptionist went over and beyond their call of duty, I'm forever grateful. Thank you so much !