Know Your Rights
Dealing with the stress of a collision is hard enough without trying to figure out how your accident insurance works. Here are some answers to frequently-asked questions about insurance policies.
Will the insurance company guarantee your work?
We guarantee our own work, but the insurance company does not have the legal right to guarantee a third party's work.
Who pays for repairs?
It depends on the circumstances. If you were at fault, but have comprehensive or collision insurance, the insurance company would pay the costs minus your deductible. If the other party was at fault, their insurance company should pay.
Do I have to accept the insurance company's appraisal of damage?
No. Check the "Appraisal Clause" in your policy if you have differences with their appraisal. It allows you and the insurance company to gather an opinion from an appraiser you both agree upon, or a third-party "Umpire" if you cannot agree.
Do I have the right to a rental car?
If you have purchased rental car coverage and were not responsible for the accident, you may seek reimbursement from the insurance company or, if another driver was responsible for the accident, their insurance company.
If you do not have rental car coverage and were responsible for the accident, you have no grounds to ask for reimbursement. If the other driver was liable, you can generally seek reimbursement from their insurance company.
Want more information on your rights? To make an appointment, call us at 757-485-5555 or make an appointment online!
Know Your Rights
Trustworthy MechanicsHonesty, professionalism and fair pricing. That's what I've come to expect and get when my car is being serviced at Fink's.
These guys are amazing! I got my car inspected there I had a few issues and they fixed them all at a very reasonable price. One of my tires kept going down and because I work odd hours I wasn't able to get it back quickly I took it in and they fixed it for me right away! So wonderful of them! Rainbow is the bestest!
Friendly people with wonderful customer service and very reasonable prices. Called when they opened up and had my car serviced in just a few hours. Rainbow the front desk man was extremely thorough when explaining what was going on with my vehicle. I highly recommended Fink's and I will be going back!
For anyone who needs the state inspection or other things like oil change in Portsmouth, VA, I recommend this place.
The service was extremely good as always rainbow always on top of everything
Nice people. Fast and reliable service.